@book { KonfliktamArbeitsplatz,
    title = "Konflikt am Arbeitsplatz",
    author = "Jasna {Durdevic}",
    year = "2023",
    publisher = "BACHELOR + MASTER PUBLISHING",
    address = "Hamburg, Deutschland",
    url = "https://m.bachelor-master-publishing.de/document/1337406"
}