@book { SmallTalkimVertriebBedeutungChancenundRisiken,
    title = "Small Talk im Vertrieb: Bedeutung, Chancen und Risiken",
    author = "Wadim {Tkatschew}",
    year = "2012",
    publisher = "BACHELOR + MASTER PUBLISHING",
    address = "Hamburg, Deutschland",
    url = "https://m.bachelor-master-publishing.de/document/296462"
}