@book { DieneueMedienrevolutionWiewirinZukunftmitKundensprechen, title = "Die neue Medienrevolution: Wie wir in Zukunft mit Kunden sprechen", author = "Dennis {Schmolk}", year = "2015", publisher = "BACHELOR + MASTER PUBLISHING", address = "Hamburg, Deutschland", url = "https://m.bachelor-master-publishing.de/document/296856" }