@book { DasPotentialdersozialpsychologischenPaarundBeziehungsforschungfrdasKundenbeziehungsmanagement,
    title = "Das Potential der sozialpsychologischen Paar- und Beziehungsforschung für das Kundenbeziehungsmanagement",
    author = "Steffi {Seefeld}",
    year = "2015",
    publisher = "BACHELOR + MASTER PUBLISHING",
    address = "Hamburg, Deutschland",
    url = "https://m.bachelor-master-publishing.de/document/297009"
}