@book { ElectronicWordofMouthunddieAnalysederPartizipationsmotiveimWeb20FallstudiezuTwitter,
    title = "Electronic Word-of-Mouth und die Analyse der Partizipationsmotive im Web 2.0: Fallstudie zu Twitter",
    author = "Jerry {Felten}",
    year = "2015",
    publisher = "BACHELOR + MASTER PUBLISHING",
    address = "Hamburg, Deutschland",
    url = "https://m.bachelor-master-publishing.de/document/297622"
}