@book { KonflikteDefinitionArtenLsungsanstze,
    title = "Konflikte: Definition, Arten, Lösungsansätze",
    author = "Alexandra {Schneider}",
    year = "2015",
    publisher = "BACHELOR + MASTER PUBLISHING",
    address = "Hamburg, Deutschland",
    url = "https://m.bachelor-master-publishing.de/document/309036"
}